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Developing 

FRONT LINE SUPERVISORS

 

Vista Supervisory Development Process
 
In today's business, the supervisor is the main link between the company's goals and the people who must accomplish those goals. Because of the functions of supervisors and the major role they play, it is obvious that good supervisors are the key to the success of any organization. Many of the supervisor's daily decisions affect profits, attitudes and morale. With a role and a function of this magnitude, it would seem logical that the process of becoming a supervisor would require years of training. However, most supervisors have had little or no training in supervisory skills. Almost universally, today's supervisory force is made up of men and women who have been promoted from being a super worker to being a supervisor.

The Supervision process is a structured, open-ended, pragmatic approach to developing supervisors. It is not a teaching program, but a developing program designed to engage supervisors in a process that results in personal and professional growth. The development of more effective supervisors has a direct correlation to an increase in the productivity and profits of a company.

The Results are Measurable

• Dynamic teams

• Lower operating costs

• Strengthened individual motivation to perform

• Increased revenues

• Improved quality and productivity

• Increased profitability

• Added value to processes.

Key Areas:

The Supervisor as a Manager
The Supervisor as a Leader
The Role and Function of a Supervisor
What Makes a Supervisor Succeed
Personal Goal Setting
Types of Goals
Organizational Goal Setting for Improved Productivity and Increased Profits
Guidelines for Setting Goals
The Interdependence of Goal Affirmations
Confidence: The Critical Ingredient
Fear: Its Use and Abuse
Authority and Power
Types of Supervisors
Leaders and Followers

Managing and Controlling Your Use of Time
Motivating Improved Performance

Creating an Environment for Growth

Saying I Don't Know
The Art of Listening
The Fine Art of Sending and Giving Orders
Your Friends as Your Team Members
Organizational Communication
Frustration in the Workplace
Defense Mechanisms
Dealing with Grievances
Performance Appraisals
Taking Corrective Action
The Disciplinary Interview
Developing Subordinates
Techniques for Better Training
Delegation
The Principles of Decision Making
Problem Solving
Total Balance

 

 

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Vista Development  •  Kildeer, Illinois 60047 PH: 847-726-7707 

Developing SMARTER Executives, Leaders, Sales Professionals, Managers and Business Strategies for Organizations in metropolitan Chicago and Lake County Illinois